Company · 75 open roles
Careers at Intouchcx
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75 positions at Intouchcx
Senior Recruitment Supervisor
Intouchcx·Manila, Metro Manila, Philippines
Senior Recruitment Supervisor at Intouchcx. Location: Manila, Metro Manila, Philippines. Role: overseeing operations, managing hiring, coaching recruiters Requirements: 6+ years high-volume recruiting experience in call center/BPO environments; multi-channel sourcing, screening, …
Performance Analytics Director
Intouchcx·Manila, Metro Manila, Philippines
Performance Analytics Director at Intouchcx. Location: Manila, Metro Manila, Philippines. Role: developing strategy, delivering insights, leading team Requirements: Bachelor's degree in a related field, 5+ years analytics or operations experience in contact centers, proficiency w…
Team Lead (Supervisor)
Intouchcx·Las Vegas, Nevada, United States
Team Lead (Supervisor) at Intouchcx. Location: Las Vegas, Nevada, United States. Role: supervising staff, analyzing reports, coaching teams Requirements: High school diploma required; 1-2 years contact center/customer service experience with at least 1 year in a supervisory role;…
Training and Quality Assurance Lead
Intouchcx·Hyderabad, Telangana, India
Training and Quality Assurance Lead at Intouchcx. Location: Hyderabad, Telangana, India. Role: overseeing training, coaching team, analyzing performance Requirements: 3+ years in learning & development, 1–2 years QA experience, instructional design/curriculum development, trainin…
IT Desktop Engineer
Intouchcx·Clark Freeport, Central Luzon, Philippines
IT Desktop Engineer at Intouchcx. Location: Clark Freeport, Central Luzon, Philippines. Role: troubleshooting hardware, maintaining equipment, supporting users Requirements: Post-secondary degree or certificate preferred, 1+ year technical or call center experience, experience wi…
Team Lead (Spanish/English Bilingual)
Intouchcx·Cairo, Cairo Governorate, Egypt
Team Lead (Spanish/English Bilingual) at Intouchcx. Location: Cairo, Cairo Governorate, Egypt. Role: managing staff, coaching teams, analyzing data Requirements: Bilingual Spanish/English, high school diploma required; 1-2 years contact center experience with ≥1 year in a supervi…
Scheduling Specialist
Intouchcx·National Capital Region, Philippines
Scheduling Specialist at Intouchcx. Location: National Capital Region, Philippines. Role: managing schedules, analyzing trends, updating trackers Requirements: Post-secondary education in business or equivalent experience; experience with workforce management systems and advanced…
Team Lead (Supervisor)
Intouchcx·Athens, Attica, Greece
Team Lead (Supervisor) at Intouchcx. Location: Athens, Attica, Greece. Role: supervising CSRs, analyzing reports, coaching teams Requirements: Supervise CSRs, drive training and development, manage KPIs and schedules, analyze performance data, coach teams; high school diploma, 1+…
Training Facilitator
Intouchcx·Guatemala City, Guatemala Department, Guatemala
Training Facilitator at Intouchcx. Location: Guatemala City, Guatemala Department, Guatemala. Role: providing training, developing curriculum, managing trainers Requirements: Deliver and develop training curriculum, run classes up to 25 people, administer assessments, assist QA c…
Quality Assurance Analyst
Intouchcx·Guatemala City, Guatemala Department, Guatemala
Quality Assurance Analyst at Intouchcx. Location: Guatemala City, Guatemala Department, Guatemala. Role: coaching CSRs, reviewing contacts, completing reports Requirements: High school diploma; QA or front-line contact center experience preferred; intermediate Microsoft Excel/Wor…
Workforce Supervisor
Intouchcx·Manila, Metro Manila, Philippines
Workforce Supervisor at Intouchcx. Location: Manila, Metro Manila, Philippines. Role: evaluating forecasts, coordinating schedules, supervising staff Requirements: Post-secondary degree in a related field, 2+ years workforce team lead and planning experience, WFM knowledge, Aspec…
Team Lead (Supervisor)
Intouchcx·Tegucigalpa, Francisco Morazán Department, Honduras
Team Lead (Supervisor) at Intouchcx. Location: Tegucigalpa, Francisco Morazán Department, Honduras. Role: supervising staff, monitoring performance, coaching teams Requirements: High school diploma, 1–2 years contact center/customer service experience with at least 1 year in a su…
Team Lead (Supervisor)
Intouchcx·Tegucigalpa, Francisco Morazán Department, Honduras
Team Lead (Supervisor) at Intouchcx. Location: Tegucigalpa, Francisco Morazán Department, Honduras. Role: managing staff, coaching employees, analyzing reports Requirements: High school diploma, 1+ year contact center experience with ≥1 year supervisory experience, ability to typ…
Director of Operations
Intouchcx·Manila, Metro Manila, Philippines
Director of Operations at Intouchcx. Location: Manila, Metro Manila, Philippines. Role: driving performance, managing staffing, auditing compliance Requirements: Post-secondary Business diploma/associate degree, 7+ years contact center leadership, 5 years client relationship expe…
Workforce Data Science Lead
Intouchcx·Metro Manila, Philippines
Workforce Data Science Lead at Intouchcx. Location: Metro Manila, Philippines. Role: managing forecasts, developing models, validating data Requirements: Bachelor's degree required; 7+ years in data science/analytics/forecasting with WFM/contact center/BPO experience. Proficiency…
Product Management Support Associate
Intouchcx·Bengaluru, Karnataka, India
Product Management Support Associate at Intouchcx. Location: Bengaluru, Karnataka, India. Role: supporting rollouts, troubleshooting issues, triaging tickets Requirements: Provide product rollout support, troubleshoot technical issues, triage Jira tickets, gather user feedback, a…
Product Management Support Associate
Intouchcx·Cebu City, Central Visayas, Philippines
Product Management Support Associate at Intouchcx. Location: Cebu City, Central Visayas, Philippines. Role: supporting rollouts, troubleshooting issues, supporting users Requirements: Bachelor's degree, knowledge of contact center operations, ticket triage and troubleshooting, fa…
Product Management Support Associate
Intouchcx·Bengaluru, Karnataka, India
Product Management Support Associate at Intouchcx. Location: Bengaluru, Karnataka, India. Role: supporting rollouts, troubleshooting issues, managing tickets Requirements: Knowledge of contact center operations, ticket triage and troubleshooting, familiarity with Windows/MacOS, b…
Real Time Analyst
Intouchcx·Bogota, Bogota, Colombia
Real Time Analyst at Intouchcx. Location: Bogota, Bogota, Colombia. Role: evaluating data, communicating data, adjusting staffing Requirements: Monitor contact center real-time performance, evaluate large data sets, communicate findings, adjust staffing and schedules, and ensure …
Senior Workforce Manager
Intouchcx·National Capital Region, Philippines
Senior Workforce Manager at Intouchcx. Location: National Capital Region, Philippines. Role: planning capacity, managing resources, leading team Requirements: Post-secondary degree or certificate required; minimum 3 years in call center/service industry and 3 years as a workforce…
Senior Full Stack Developer
Intouchcx·Hyderabad, Telangana, India
Senior Full Stack Developer at Intouchcx. Location: Hyderabad, Telangana, India. Role: building tools, developing applications, reviewing technologies Requirements: 5+ years full-stack development experience with Java, JavaScript, Angular, and TypeScript. Strong UI, database know…
Workforce Manager
Intouchcx·Hyderabad, Telangana, India
Workforce Manager at Intouchcx. Location: Hyderabad, Telangana, India. Role: managing workforce, analyzing metrics, developing relationships Requirements: University/college degree in a related discipline; experience with Aspect software considered an asset; strong analytical, pr…
Compliance Analyst
Intouchcx·Cebu City, Central Visayas, Philippines
Compliance Analyst at Intouchcx. Location: Cebu City, Central Visayas, Philippines. Role: reviewing regulations, conducting audits, mitigating risks Requirements: 3+ years in audit or compliance; experience reviewing regulations (eg GDPR, TCPA), conducting audits, mitigating risk…
Accounting Associate (Temporary)
Intouchcx·Manila, NCR, Philippines
Accounting Associate (Temporary) at Intouchcx. Location: Manila, NCR, Philippines. Role: Input invoices, Manage payments, Record deposits Requirements: 1+ years accounting or accounts payable experience; Bachelor's degree in business/admin/accounting; Zendesk and AP system experi…