About this role
Team Lead (Supervisor) at Intouchcx. Location: Athens, Attica, Greece. Role: supervising CSRs, analyzing reports, coaching teams Requirements: Supervise CSRs, drive training and development, manage KPIs and schedules, analyze performance data, coach teams; high school diploma, 1+ years contact center experience with 1 year supervisory, typing 30 WPM, basic Google Suite and spreadsheet skills. Category: Customer Service Seniority: Entry Level Tools: Google Sheets, Google Slides, Google Docs, Google Drive Commitment: Full Time Workplace: Onsite Languages: English