Terms of Service

1. Acceptance of Terms

By accessing or using ResuMinder ("the Service", "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service. These Terms constitute a legally binding agreement between you and ResuMinder Ltd., a company registered in England and Wales.

2. Service Overview

ResuMinder operates as a two-sided marketplace connecting job seekers with employers. Our AI-powered recruitment platform provides:

For Job Seekers:

• Automated job application filling across multiple platforms (LinkedIn, Lever, Google Forms, and more)
• Job application tracking and management
• Browser extension for seamless integration
• CV management and optimization tools

For Businesses (Recruiters & Employers):

• Candidate Database Access: Searchable database of candidate CVs with AI-powered matching
• AI-powered CV parsing and compatibility scoring
• Ranked candidate lists matched to job requirements
• Candidate recruitment and interview scheduling tools
• Applicant tracking system (ATS) integration

3. User Eligibility

To use ResuMinder, you must:

• Be at least 18 years of age
• Be a legally registered business entity authorized to act on behalf of your company (for business subscriptions)
• Have the legal capacity to enter into a binding contract
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations

You are responsible for all activities that occur under your account. If you suspect unauthorized access, notify us immediately at [email protected]

4. Account Registration and Obligations

When creating an account, you agree to:

• Provide truthful, accurate, and up-to-date information
• Keep your login credentials confidential
• Not share your account with others
• Not create multiple accounts without authorization
• Update your information promptly when it changes
• Use the Service only for lawful purposes

5. Subscription and Payment

5.1 Pricing and Billing

ResuMinder offers various subscription packages with different features and pricing tiers:

• Free Trial: Limited access to basic features
• Paid Subscriptions: Full access based on your selected plan
• Purchase Order Agreements: Custom pricing for enterprise customers
• All prices are in GBP (British Pounds Sterling)
• Recurring subscriptions are processed via Stripe
• Subscriptions renew automatically unless cancelled

5.2 Payment Terms

• Payment is due at the beginning of each billing cycle
• We accept major credit cards and other payment methods as specified
• You authorize us to charge your payment method automatically
• Failed payments may result in service suspension or termination

5.3 Refund, Cancellation & Cooling-Off Policy

5.3.1 Cooling-Off Rights (UK and EU Customers)

By subscribing to ResuMinder and consenting to immediate access to the Service, you expressly acknowledge and agree that:

• (a) You request that the supply of the Service begins immediately upon subscription;
• (b) You acknowledge that by accessing the Service, you waive your 14-day statutory right to cancel without reason under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or the EU Consumer Rights Directive 2011/83/EU, as applicable to your jurisdiction;
• (c) You understand that once you have accessed any part of the Service (including but not limited to uploading a CV, using AI features, creating job applications, or accessing dashboard analytics), the cooling-off period no longer applies.

5.3.2 Subscription Fees and Billing

Subscription fees are charged in advance on a recurring basis according to your selected billing cycle (monthly or quarterly). All fees are quoted inclusive of applicable taxes unless otherwise stated. You authorise ResuMinder to charge your designated payment method for all fees due.

5.3.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. You will receive a receipt via email for each renewal charge. We will notify you in advance of any price changes affecting your subscription.

5.3.4 Cancellation

You may cancel your subscription at any time via your account settings. Cancellation will take effect at the end of your current billing period. You will retain full access to the Service until that date. No refunds will be issued for partial billing periods.

5.3.5 Refunds — General Policy

Exceptions:

• (a) Where you are entitled to a cooling-off refund under Section 5.3.1 and have not accessed the Service;
• (b) Where the Service is materially defective or fails to perform substantially as described (see Section 5.3.6);
• (c) Where a refund is required by the applicable consumer protection laws of your jurisdiction.

Refund requests must be submitted to [email protected] within 14 days of the relevant charge. Approved refunds will be processed to the original payment method within 5–10 business days.

5.3.6 Defective Service

If ResuMinder fails to perform substantially as described, or is materially defective, you may be entitled to a remedy under applicable consumer protection laws, including but not limited to:

• The UK Consumer Rights Act 2015 (right to repair, replacement, or refund for digital content that is not of satisfactory quality, fit for purpose, or as described);
• The Australian Consumer Law (consumer guarantees for services supplied in trade or commerce);
• The EU Consumer Rights Directive 2011/83/EU and applicable member state implementing legislation;
• Applicable US state consumer protection statutes.

To report a service issue, please contact [email protected] with a description of the problem. We will investigate and, where appropriate, provide a remedy in accordance with your statutory rights.

5.3.7 Chargebacks

If you believe a charge is unauthorised or incorrect, please contact us at [email protected] before initiating a chargeback with your bank or card issuer. Disputed charges that are resolved in our favour may result in the reinstatement of the original charge plus any administrative fees incurred. Fraudulent chargeback claims may result in immediate termination of your account.

5.3.8 Statutory Rights

Nothing in these Terms affects your statutory rights as a consumer under the laws of your jurisdiction. Where any provision of these Terms conflicts with mandatory consumer protection laws applicable to you, those laws shall prevail to the extent of the conflict.

5.3.9 Governing Law

These Terms are governed by the laws of England and Wales. If you are a consumer resident in the European Union, you shall also benefit from any mandatory provisions of the law of your country of residence. If you are a consumer resident in Australia, nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

5.4 Free Trial

5.4.1 Eligibility

New users may be eligible for a one-time, 7-day free trial of ResuMinder. Each account is limited to one free trial. ResuMinder reserves the right to refuse or revoke a free trial at its sole discretion, including where we reasonably believe an account has been created to circumvent this limitation.

5.4.2 Card Verification

A valid credit or debit card is required to start a free trial. Your card will be verified through our payment processor, Stripe, to confirm it is valid and active. No charge is made to your card during the trial period.

5.4.3 Trial Period and Features

The free trial lasts for 7 calendar days from the date of activation. During the trial, you will have access to a limited set of features as described on our pricing page. Trial features may differ from those available on paid plans.

5.4.4 Automatic Conversion

At the end of your 7-day free trial, the plan you selected during signup activates automatically and your verified card will be charged the applicable subscription fee. By starting a free trial, you authorise this automatic conversion and payment.

5.4.5 No Obligation

You may cancel your trial at any time during the 7-day period at no cost and with no penalty. Upon cancellation, your access to trial features ends immediately. No refunds are provided for partial trial periods, as no payment is collected during the trial.

6. Data Handling and Privacy

Your use of ResuMinder is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points:

• We comply with UK GDPR and data protection laws
• You retain ownership of your CV content and personal data
• We process data to provide our two-sided marketplace services
• Automatic Data Sharing: When you upload your CV to ResuMinder, it is automatically made accessible to business subscribers (recruiters and employers) who pay for access to our candidate database
• You grant us a license to use your data for AI matching, parsing, ranking, and sharing with business subscribers
• We implement industry-standard security measures

For full details, please review our Privacy Policy.

7. AI Technology and Limitations

7.1 AI Functionality

Our AI technology provides:

• CV-to-job compatibility scoring
• Skill extraction and analysis
• Automated form filling
• Recruitment insights and recommendations

7.2 AI Accuracy Disclaimer

While we strive for accuracy, AI-generated results (including match scores, extracted data, and recommendations) are not guaranteed to be 100% accurate. You should:

• Review all auto-filled application data before submission
• Verify AI-generated recommendations and match scores
• Use AI insights as guidance, not absolute truth
• Make your own informed hiring and application decisions
• Not rely solely on AI for critical business decisions

7.3 User Responsibility

You are solely responsible for the accuracy of information submitted in job applications and hiring decisions made based on our platform. ResuMinder is a tool to assist, not replace, your judgment and due diligence. We are not liable for inaccuracies in AI results or any hiring decisions made based on them.

8. Prohibited Uses

You agree NOT to:

• Use the Service for any unlawful purpose
• Submit false, misleading, or fraudulent information
• Impersonate another person or entity
• Attempt to gain unauthorized access to our systems
• Use automated scripts or bots beyond our provided tools
• Reverse engineer, decompile, or disassemble our software
• Interfere with or disrupt the Service's operation
• Violate any third-party rights, including intellectual property
• Spam, harass, or abuse other users or employers
• Resell or redistribute our Service without permission

9. Intellectual Property

All rights, title, and interest in ResuMinder (including software, design, trademarks, logos, and content) are owned by ResuMinder Ltd. or our licensors. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.

You retain ownership of your uploaded data (CVs, job descriptions, candidate information, and personal data). By using the Service, you grant us a license to use, store, and process this data solely to provide our services.

You may not reverse-engineer, decompile, or disassemble any part of our technology or attempt to extract our source code.

10. Limitation of Liability

To the maximum extent permitted by law:

• No Guarantee of Results: We do not guarantee job offers, interview invitations, or hiring outcomes
• Service Availability: We do not guarantee uninterrupted, error-free, or secure service
• AI Accuracy: We are not liable for inaccuracies in AI results or any hiring decisions made based on them
• Third-Party Security: We are not responsible for third-party security breaches
• Indirect Damages: We are not liable for indirect, incidental, consequential, or punitive damages
• Maximum Liability: Our total liability is limited to the amount you paid in the 12 months preceding the claim
• Third-Party Services: We are not responsible for third-party job boards, ATS platforms, or external websites

11. Indemnification

You agree to indemnify, defend, and hold harmless ResuMinder, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your submission of false or misleading information

12. Termination

12.1 Termination by You

You may cancel your subscription at any time:

• Via account settings for self-service subscriptions
• By written notice to [email protected] for enterprise agreements
• Cancellation takes effect at the end of the current billing period
• No refunds will be issued for partial periods or unused portions of prepaid agreements

12.2 Termination by Us

We reserve the right to suspend or terminate your account immediately, without notice, if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Fail to pay subscription fees
• Abuse or misuse the Service
• Pose a security risk to us or other users

12.3 Effect of Termination

Upon termination, you will lose access to the Service and any data stored on our platform. We may retain certain data as required by law or for legitimate business purposes (e.g., financial records).

13. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We may also update features, pricing, or functionality. We are not liable for any modifications or discontinuations.

14. Changes to These Terms

We may update these Terms from time to time. Significant changes will be communicated via email or through a notice on the Platform. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of England and Wales. See also Section 5.3.9 for additional governing law provisions applicable to EU and Australian consumers.

15.2 Dispute Resolution

Before initiating legal proceedings, you agree to attempt to resolve disputes informally by contacting us at [email protected]. We will work in good faith to reach a mutually acceptable resolution.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ResuMinder regarding the use of the Service and supersede all prior agreements and understandings.

18. Contact Information

If you have questions, concerns, or feedback regarding these Terms, please contact us: