Question 1

What is ResuMinder and how does it work?

Accepted Answer

ResuMinder is an AI-powered job application automation platform. It helps you create optimized CVs, scores them against job descriptions, automatically selects the best CV for each application, and fills out job application forms on your behalf. You can track all your applications through our Kanban board dashboard.

Question 2

How do I get started with ResuMinder?

Accepted Answer

1. Sign up for a free 7-day trial at app.resuminder.com/register
2. Upload or create your CV(s) using our CV builder
3. Install the Chrome extension
4. Configure your profile with work history and preferences
5. Start applying to jobs - the extension will auto-fill applications for you!

Question 3

Do I need any technical knowledge to use ResuMinder?

Accepted Answer

No! ResuMinder is designed to be user-friendly. If you can browse job sites and click buttons, you can use ResuMinder. Our Chrome extension handles all the technical complexity behind the scenes.

Question 4

Which job platforms does ResuMinder support?

Accepted Answer

ResuMinder works with LinkedIn Easy Apply, Greenhouse, Lever, Workday, iCIMS, ApplyBe, Form.io, and most standard application forms. We're constantly adding support for new platforms.

Question 5

How do I update my profile information?

Accepted Answer

Log into your account, click on your profile icon in the top right, and select 'Settings'. From there you can update your personal information, work history, education, and skills.

Question 6

Can I have multiple CVs in my account?

Accepted Answer

Yes! You can upload and manage up to 10 different CV versions. Our AI will automatically score each one against job descriptions and select the best match for each application.

Question 7

How do I delete my account?

Accepted Answer

Go to Settings > Account > Delete Account. Please note this action is permanent and will delete all your CVs, applications, and data. If you just want to pause, consider canceling your subscription instead.

Question 8

Is my data secure?

Accepted Answer

Absolutely. We use industry-standard AES-256 encryption, comply with UK GDPR regulations, and never sell your data to third parties. Your CVs and personal information are stored securely on UK-based servers.

Question 9

How does the AI CV scoring work?

Accepted Answer

Our AI analyzes job descriptions and compares them against all your CVs. It looks for keyword matches, relevant experience, skills alignment, and ATS optimization. Each CV gets a score from 0-100 showing how well it matches the job.

Question 10

Can I create a new CV from scratch?

Accepted Answer

Yes! Use our built-in CV builder to create professional, ATS-optimized CVs. Choose from multiple templates, and our AI will help optimize your content for maximum impact.

Question 11

What's the difference between active and inactive CVs?

Accepted Answer

Active CVs are included in the AI scoring for each job application. Inactive CVs are stored in your account but won't be considered for auto-selection. This is useful for keeping old CVs archived.

Question 12

How do I optimize my CV for ATS systems?

Accepted Answer

Our CV builder automatically follows ATS best practices: simple formatting, standard section headers, keyword optimization, and no tables/graphics. We also provide an ATS compatibility score for each CV.

Question 13

How does auto-application work?

Accepted Answer

When you're on a job posting with our Chrome extension active, it detects the application form, scores all your CVs, selects the best match, and auto-fills all fields including personal info, work history, and answers to screening questions.

Question 14

Can I review applications before submitting?

Accepted Answer

Yes! The extension auto-fills everything but you always have the final review and submit control. We recommend checking each application before clicking submit.

Question 15

How many applications can I submit?

Accepted Answer

On our £9/month plan, you get unlimited applications. There's no cap on how many jobs you can apply to.

Question 16

How do I track my applications?

Accepted Answer

Every application is automatically logged in your dashboard's Kanban board. You can move applications through stages (Applied, Interview, Offer, Rejected) and add notes.

Question 17

Does ResuMinder generate cover letters?

Accepted Answer

Yes! Our AI generates dynamic, job-specific cover letters for each application. You can use our templates or let the AI create custom letters based on the job description.

Question 18

How much does ResuMinder cost?

Accepted Answer

We offer a 7-day free trial with no credit card required. After that, pricing starts at £9/month for unlimited applications, multi-CV management, and all features. Enterprise plans are available for businesses.

Question 19

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel anytime from Settings > Billing. Your access continues until the end of your current billing period, then you won't be charged again.

Question 20

Do you offer refunds?

Accepted Answer

We offer a 7-day money-back guarantee. If you're not satisfied within the first 7 days of a paid subscription, contact support@resuminder.com for a full refund.

Question 21

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards through our secure payment processor Stripe.

Question 22

Is there a free plan?

Accepted Answer

We offer a 7-day free trial of all features. After that, paid plans start at £9/month. We don't currently have a permanent free tier as we want to provide the best possible service.

Question 23

How do I contact support?

Accepted Answer

Email us at support@resuminder.com, use the live chat in the bottom right corner (available 9am-6pm GMT), or visit our contact page. We typically respond within 24 hours.

Question 24

Do you offer phone support?

Accepted Answer

Currently we offer email and live chat support. For Enterprise customers, we provide dedicated account managers with phone support.

Question 25

Where can I report bugs or suggest features?

Accepted Answer

We love feedback! Email support@resuminder.com with bug reports or feature requests. You can also use the feedback button in your dashboard.

Question 26

Is there a knowledge base or video tutorials?

Accepted Answer

Yes! Check out our blog at resuminder.com/blog for guides, tutorials, and best practices. We're constantly adding new resources.

How can we help you?

Getting Started

Account & Profile

CV Management

Applications

Billing & Pricing

Support