Company · 75 open roles
Careers at Intouchcx
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75 positions at Intouchcx
Senior Operations Manager
Intouchcx·Altamonte Springs, Florida, United States
Senior Operations Manager at Intouchcx. Location: Altamonte Springs, Florida, United States. Role: planning staff, reviewing performance, analyzing reports Requirements: 5–7 years call center management experience, post-secondary degree in Business, client relationship and budget…
Vice President of Operations
Intouchcx·Winnipeg, Manitoba, Canada
Vice President of Operations at Intouchcx. Location: Winnipeg, Manitoba, Canada. Role: managing operations, driving results, building teams Requirements: 10+ years contact center senior leadership with full P&L responsibility, BPO experience, strong analytical and communication s…
Director of Operations
Intouchcx·Las Vegas, Nevada, United States
Director of Operations at Intouchcx. Location: Las Vegas, Nevada, United States. Role: driving performance, managing operations, leading teams Requirements: Post-secondary business degree,7+ years contact center leadership including people management,5 years client relationship e…
Director of Operations
Intouchcx·Altamonte Springs, Florida, United States
Director of Operations at Intouchcx. Location: Altamonte Springs, Florida, United States. Role: driving practices, ensuring staffing, optimizing performance Requirements: Bachelor's in Business,7+ years contact center leadership,5 years client relationship management, P&L and fin…
Director of Operations
Intouchcx·Mesa, Arizona, United States
Director of Operations at Intouchcx. Location: Mesa, Arizona, United States. Role: managing operations, driving results, developing staff Requirements: Post-secondary degree in Business,7+ years contact center leadership,5+ years client relationship experience,experience with P&L…
Proposal Coordinator
Intouchcx·Winnipeg, Manitoba, Canada
Proposal Coordinator at Intouchcx. Location: Winnipeg, Manitoba, Canada. Role: building proposals, managing knowledge, coordinating stakeholders Requirements: Post-secondary diploma or degree,1-2 years writing/marketing/project management experience,proficiency with Microsoft Off…
Business Analyst
Intouchcx·Guatemala City, Guatemala Department, Guatemala
Business Analyst at Intouchcx. Location: Guatemala City, Guatemala Department, Guatemala. Role: collecting data, supporting reporting, facilitating workshops Requirements: 3-5 years business analysis experience, degree or diploma in computer science/information systems or equival…
Team Lead (Supervisor) (Temporary Contract)
Intouchcx·Tegucigalpa, Francisco Morazán Department, Honduras
Team Lead (Supervisor) (Temporary Contract) at Intouchcx. Location: Tegucigalpa, Francisco Morazán Department, Honduras. Role: supervising staff, analyzing reports, coaching staff Requirements: 1–2 years contact center/customer service experience with at least 1 year supervisory …
Quality Assurance Analyst
Intouchcx·Tegucigalpa, Francisco Morazán Department, Honduras
Quality Assurance Analyst at Intouchcx. Location: Tegucigalpa, Francisco Morazán Department, Honduras. Role: coaching staff, completing reports, monitoring contacts Requirements: Monitor and evaluate voice, email, chat and social contacts; coach CSRs/Tier 2; complete QA and coach…
Quality Assurance Analyst
Intouchcx·San Pedro Sula, Cortés Department, Honduras
Quality Assurance Analyst at Intouchcx. Location: San Pedro Sula, Cortés Department, Honduras. Role: coaching csrs, reviewing contacts, providing support Requirements: High school diploma required; QA and front-line contact center experience preferred; intermediate Microsoft Offi…
Senior Sourcing Specialist
Intouchcx·Tegucigalpa, Francisco Morazán Department, Honduras
Senior Sourcing Specialist at Intouchcx. Location: Tegucigalpa, Francisco Morazán Department, Honduras. Role: sourcing candidates, generating leads, managing channels Requirements: Drive sourcing strategy for high-volume customer service recruitment, 5+ years sourcing/recruiting …
Team Lead (Supervisor)
Intouchcx·Altamonte Springs, Florida, United States
Team Lead (Supervisor) at Intouchcx. Location: Altamonte Springs, Florida, United States. Role: supervising staff, coaching staff, analyzing reports Requirements: High school diploma, 1-2 years contact center/customer service experience with at least 1 year in a team lead/supervi…
Senior Quality Assurance Analyst
Intouchcx·Hyderabad, Telangana, India
Senior Quality Assurance Analyst at Intouchcx. Location: Hyderabad, Telangana, India. Role: monitoring cases, executing audits, generating reports Requirements: High school diploma, ~1 year front-line contact center experience preferred, 1-2 years QA experience preferred, strong …
Training Manager
Intouchcx·Winnipeg, Manitoba, Canada
Training Manager at Intouchcx. Location: Winnipeg, Manitoba, Canada. Role: planning training, leading team, developing materials Requirements: Bachelor's degree in HR/Org Development (or equivalent), 5+ years training & development experience, leadership of training teams, strong…
QA Automation Developer
Intouchcx·Hyderabad, Telangana, India
QA Automation Developer at Intouchcx. Location: Hyderabad, Telangana, India. Role: developing tests, documenting defects, integrating tests Requirements: 2+ years automation testing experience; Bachelor's in computer science/IT; experience with Cypress and automation frameworks; …
Sales Operations Specialist
Intouchcx·Guatemala City, Guatemala Department, Guatemala
Sales Operations Specialist at Intouchcx. Location: Guatemala City, Guatemala Department, Guatemala. Role: maintaining processes, creating reports, analyzing data Requirements: High school diploma required; proficiency in SQL, Looker, Excel/Google Sheets; experience analyzing com…
Workforce - Planning Supervisor
Intouchcx·Manila, Metro Manila, Philippines
Workforce - Planning Supervisor at Intouchcx. Location: Manila, Metro Manila, Philippines. Role: managing team, forecasting workload, scheduling resources Requirements: Supervise workforce analysts, manage forecasting and capacity models, update workforce management parameters, e…
Director of Recruiting
Intouchcx·Winnipeg, Manitoba, Canada
Director of Recruiting at Intouchcx. Location: Winnipeg, Manitoba, Canada. Role: leading teams, developing strategy, coaching staff Requirements: Bachelor's in Business/HR, 5+ years leadership experience, HR/recruiting experience (contact center asset), strong communication, stak…
Compliance and Insights Analyst
Intouchcx·Winnipeg, Manitoba, Canada
Compliance and Insights Analyst at Intouchcx. Location: Winnipeg, Manitoba, Canada. Role: analyzing data, investigating misconduct, auditing compliance Requirements: 3+ years in fraud investigation, risk, compliance, or internal audit. Bachelor's in IT/criminology/law/data scienc…
IT Generalist
Intouchcx·Athens, Attica, Greece
IT Generalist at Intouchcx. Location: Athens, Attica, Greece. Role: installing workstations, troubleshooting issues, tracking assets Requirements: Maintain and repair computer hardware and software in a break/fix environment; install and test workstations; troubleshoot applicatio…
Business Analyst
Intouchcx·Manila, National Capital Region, Philippines
Business Analyst at Intouchcx. Location: Manila, National Capital Region, Philippines. Role: creating reports, validating data, optimizing processes Requirements: Degree or diploma in CS/Information Systems or equivalent experience; 3-5 years business analysis preferred; strong G…
Real Time Analyst
Intouchcx·Guatemala City, Guatemala Department, Guatemala
Real Time Analyst at Intouchcx. Location: Guatemala City, Guatemala Department, Guatemala. Role: evaluating data, communicating data, adjusting staffing Requirements: Monitoring and adjusting contact center staffing and schedules, evaluating and communicating half-hour forecastin…
CCaaS / CRM Administrator
Intouchcx·Bengaluru, Karnataka, India
CCaaS / CRM Administrator at Intouchcx. Location: Bengaluru, Karnataka, India. Role: directing implementations, structuring workstreams, coordinating rollouts Requirements: Bachelor's degree or equivalent, 5+ years experience, strong CRM/CCaaS implementation and client-management…
Business Analyst
Intouchcx·Hyderabad, Telangana, India
Business Analyst at Intouchcx. Location: Hyderabad, Telangana, India. Role: performing uat, validating requirements, creating documentation Requirements: 3+ years business analysis experience; perform UAT, collect/validate BI data requirements, support reporting, document process…