Company · 75 open roles
Careers at Intouchcx
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75 positions at Intouchcx
Security Compliance Officer
Intouchcx·Manila, National Capital Region, Philippines
Security Compliance Officer at Intouchcx. Location: Manila, National Capital Region, Philippines. Role: perform audits, prepare reports, maintain tracker Requirements: High school diploma; 1+ year security experience; onsite travel across Philippines; on-call after hours; strong …
Workforce Supervisor
Intouchcx·Cairo, Cairo Governorate, Egypt
Workforce Supervisor at Intouchcx. Location: Cairo, Cairo Governorate, Egypt. Role: Forecasting models, Communicate forecast, Escalate data Requirements: Lead a Workforce team; forecast, plan, analyze data, and communicate with stakeholders to meet goals. Category: Business Opera…
Training Project Manager
Intouchcx·Manila, NCR, Philippines
Training Project Manager at Intouchcx. Location: Manila, NCR, Philippines. Role: Oversee scheduling, Develop onboarding, Plan launches Requirements: 2 years in training coordination or L&D support; trainer onboarding; strong MS Office/Google Suite; data reporting and stakeholder …
Reporting Analyst
Intouchcx·Philippines
Reporting Analyst at Intouchcx. Location: Philippines. Role: Real-time reporting, KPI reporting, Data accuracy Requirements: High school diploma required; leadership experience; advanced Excel and Word; Google Docs; pivot tables; data accuracy; strong communication; analytic skil…
Workforce Supervisor
Intouchcx·Hyderabad, Telangana, India
Workforce Supervisor at Intouchcx. Location: Hyderabad, Telangana, India. Role: Evaluate forecasting, Coordinate processes, Communicate workload Requirements: Bachelor’s degree; 2+ years as Workforce Team Lead in Real Time and Planning; 2+ years Workforce Planning; familiarity wi…
Recruitment Supervisor
Intouchcx·Hyderabad, Telangana, India
Recruitment Supervisor at Intouchcx. Location: Hyderabad, Telangana, India. Role: Oversee recruitment operations, Direct recruiting team, Develop staffing plans Requirements: Bachelor’s degree preferred; 3+ years recruiting in fast-paced, high-volume call center environment; adep…
Scheduling Specialist
Intouchcx·Bogota, Bogota, Colombia
Scheduling Specialist at Intouchcx. Location: Bogota, Bogota, Colombia. Role: Manage schedules, Track headcount, Update employee data Requirements: Bachelor’s degree; experience with workforce management systems and Excel; knowledge of contact center operations; strong analytical…
Junior Software Developer
Intouchcx·Hyderabad, Telangana, India
Junior Software Developer at Intouchcx. Location: Hyderabad, Telangana, India. Role: Develop software, Build tools, Collaborate stakeholders Requirements: 2+ years software development or recent graduate with a strong portfolio; C# preferred; Java and Vue.js assets; prompt engine…
Team Lead (English/German Bilingual)
Intouchcx·Cairo, Cairo Governorate, Egypt
Team Lead (English/German Bilingual) at Intouchcx. Location: Cairo, Cairo Governorate, Egypt. Role: Manage CSRs, Train development, Analyze KPIs Requirements: Bilingual English/German Team Lead with a university degree in Business, 1-2 years in a contact center, supervisory exper…
Software Developer
Intouchcx·Hyderabad, Telangana, India
Software Developer at Intouchcx. Location: Hyderabad, Telangana, India. Role: Integrate UI with server logic, Write reusable code, Design high-performance apps Requirements: 4+ years software development experience; strong skills in NodeJS, JavaScript, TypeScript, React, Angular,…
Communication Specialist
Intouchcx·Manila, NCR, Philippines
Communication Specialist at Intouchcx. Location: Manila, NCR, Philippines. Role: Develop content, Coordinate with teams, Disseminate communications Requirements: Graduate in Marketing/Communications; 3-4 years in communications; social media savvy; strong written/oral skills; pro…
IT Operations Director
Intouchcx·Cairo, Cairo Governorate, Egypt
IT Operations Director at Intouchcx. Location: Cairo, Cairo Governorate, Egypt. Role: Oversee IT operations, Develop IT projects, Liaise with departments Requirements: 3–5 years IT leadership; CCNA/CCNP knowledge; Bachelor's degree; governance, budgeting, and cross-functional col…
Human Resources Specialist
Intouchcx·Guatemala City, Guatemala Department, Guatemala
Human Resources Specialist at Intouchcx. Location: Guatemala City, Guatemala Department, Guatemala. Role: Prepare compensation, Administer benefits, Coordinate HR sessions Requirements: Bachelor’s degree in Human Resources or related field; experience as HR specialist/HR Generali…
Training, QA & Compliance Manager
Intouchcx·Cairo, Cairo Governorate, Egypt
Training, QA & Compliance Manager at Intouchcx. Location: Cairo, Cairo Governorate, Egypt. Role: Lead training, Develop onboarding and leadership programs, Drive quality frameworks and audits Requirements: Leadership in training, QA, or compliance within BPO/CX; program design an…
Content Developer and Instructional Designer
Intouchcx·Hyderabad, Telangana, India
Content Developer and Instructional Designer at Intouchcx. Location: Hyderabad, Telangana, India. Role: Analyze gaps, Develop objectives, Create content Requirements: 1+ year combined experience in content development and updating learning platforms or knowledge bases; client fac…
Training Director
Intouchcx·Guatemala City, Guatemala Department, Guatemala
Training Director at Intouchcx. Location: Guatemala City, Guatemala Department, Guatemala. Role: Implement training programs, Develop staff, Lead cross‑functional collaboration Requirements: 5+ years in contact center leadership with managerial experience; proven training leaders…
Security Analyst
Intouchcx·Philippines
Security Analyst at Intouchcx. Location: Philippines. Role: Assist the Security Manager in promoting, Assist in conducting client risk assessments Requirements: Post-secondary degree preferred; security background ideal but not required; strong sense of security; good judgment an…
Team Lead (Supervisor)
Intouchcx·Clark Freeport, Central Luzon, Philippines
Team Lead (Supervisor) at Intouchcx. Location: Clark Freeport, Central Luzon, Philippines. Role: Manage CSRs, Train staff, Monitor KPIs Requirements: Leads customer service reps, drives training and development, and manages KPIs with coaching and performance reviews. Category: Cu…
Project Manager, Special Projects and Internal Audit
Intouchcx·Manila, NCR, Philippines
Project Manager, Special Projects and Internal Audit at Intouchcx. Location: Manila, NCR, Philippines. Role: Build cases, Develop timelines, Manage milestones Requirements: 5+ years in contact center operations; internal audit or risk management; strong project management, analyt…
Senior Real Time Analyst
Intouchcx·Philippines
Senior Real Time Analyst at Intouchcx. Location: Philippines. Role: Oversee team, Conduct RTA huddles, Train members Requirements: Senior Real Time Analyst with 3+ years call center experience, 1+ year WFM, strong Excel/BI, vendor management, and ability to monitor KPIs and manag…
Business Analyst
Intouchcx·Cairo, Cairo Governorate, Egypt
Business Analyst at Intouchcx. Location: Cairo, Cairo Governorate, Egypt. Role: Collect requirements, Support reporting, Validate processes Requirements: 3-5 years of business analysis; bachelor’s in Computer Science or Information Systems; experience with UAT, data requirements,…
Data Analyst
Intouchcx·Guatemala City, Guatemala Department, Guatemala
Data Analyst at Intouchcx. Location: Guatemala City, Guatemala Department, Guatemala. Role: Collect data, Analyze data, Create reports Requirements: Bachelor’s degree preferred; 2-3 years analyst experience; proficient in SQL, Looker, Power BI, Google tools; strong reporting and …
Communications Specialist
Intouchcx·Cairo, Cairo Governorate, Egypt
Communications Specialist at Intouchcx. Location: Cairo, Cairo Governorate, Egypt. Role: Execute strategy, Create content, Collaborate regionally Requirements: Degree in Communications, Marketing, Journalism, or related field; 3-5 years in internal communications/PR; experience m…
AI Specialist
Intouchcx·Hyderabad, Telangana, India
AI Specialist at Intouchcx. Location: Hyderabad, Telangana, India. Role: Train bots, Identify improvements, Collaborate with agents Requirements: Bachelor’s degree in computer science, Linguistics, Data Science, or related field; experience in contact center tech or AI-centric ro…