About this role
Senior Real Time Analyst at Intouchcx. Location: Philippines. Role: Oversee team, Conduct RTA huddles, Train members Requirements: Senior Real Time Analyst with 3+ years call center experience, 1+ year WFM, strong Excel/BI, vendor management, and ability to monitor KPIs and manage intraday staffing. Category: Data and Analytics Seniority: Senior Level Tools: Excel, NICE IEX, Aspect eWFM, Verint, Calabrio, Tableau Commitment: Full Time Workplace: Onsite Languages: English, Tagalog