About this role
Team Lead (English/German Bilingual) at Intouchcx. Location: Cairo, Cairo Governorate, Egypt. Role: Manage CSRs, Train development, Analyze KPIs Requirements: Bilingual English/German Team Lead with a university degree in Business, 1-2 years in a contact center, supervisory experience, escalation handling, and strong reporting skills. Category: Customer Service Seniority: Mid Level Tools: Google Workspace, Google Sheets, Spreadsheets, Docs, Drive Commitment: Full Time Workplace: Onsite Languages: English, German