About this role
Real Time Analyst at Intouchcx. Location: Guatemala City, Guatemala Department, Guatemala. Role: evaluating data, communicating data, adjusting staffing Requirements: Monitoring and adjusting contact center staffing and schedules, evaluating and communicating half-hour forecasting data, ensuring adherence to attendance, and maintaining accurate data entry; high school required, post-secondary preferred, strong MS Word/Excel skills. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English