About this role
Quality Assurance Analyst at Intouchcx. Location: Tegucigalpa, Francisco Morazán Department, Honduras. Role: coaching staff, completing reports, monitoring contacts Requirements: Monitor and evaluate voice, email, chat and social contacts; coach CSRs/Tier 2; complete QA and coaching reports; strong written/verbal communication, Excel/Word/Office proficiency, typing 30 wpm, availability for varied shifts including holidays. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, Microsoft Word, Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English