About this role
Workforce - Planning Supervisor at Intouchcx. Location: Manila, Metro Manila, Philippines. Role: managing team, forecasting workload, scheduling resources Requirements: Supervise workforce analysts, manage forecasting and capacity models, update workforce management parameters, ensure accurate staffing and headcount tracking; strong Excel, analytical, and contact center knowledge required; post-secondary education or equivalent experience. Category: Business Operations Seniority: Mid Level Tools: Workforce Management system, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: xw, English