About this role
Quality Assurance Analyst at Intouchcx. Location: Guatemala City, Guatemala Department, Guatemala. Role: coaching CSRs, reviewing contacts, completing reports Requirements: High school diploma; QA or front-line contact center experience preferred; intermediate Microsoft Excel/Word/Office; typing 30 wpm; strong verbal and written communication; availability for varied shifts including holidays. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, Microsoft Word, Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English