About this role
Training and Quality Assurance Lead at Intouchcx. Location: Hyderabad, Telangana, India. Role: overseeing training, coaching team, analyzing performance Requirements: 3+ years in learning & development, 1–2 years QA experience, instructional design/curriculum development, training program management, contact center experience preferred, leadership/coaching experience, proficient with G Suite and Microsoft Office (Excel/Word), available for graveyard/weekend/holiday shifts and international travel. Category: Human Resources Seniority: Mid Level Tools: G Suite, Microsoft Excel, Microsoft Word, Microsoft Office, CRMs, LMS Commitment: Full Time Workplace: Onsite Languages: English