About this role
Real Time Analyst at Intouchcx. Location: Bogota, Bogota, Colombia. Role: evaluating data, communicating data, adjusting staffing Requirements: Monitor contact center real-time performance, evaluate large data sets, communicate findings, adjust staffing and schedules, and ensure adherence to forecasts. Requires high school diploma and strong Excel/Word skills. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English