About this role
Salary: £125,000 - 150,000 per year
Requirements: Strong background as a User Researcher or UX Researcher, ideally in complex software or digital product environmentsExperience working in Agile product teams and feeding research into product roadmaps and backlogsConfident planning and delivering research independently with minimal directionGood mix of qualitative and quantitative research methodsExperience producing clear research outputs such as user needs, personas, journeys, recommendations and insight reportsComfortable engaging with users, stakeholders, Product Managers, Designers and EngineersStrong communication, influencing and stakeholder management skillsGood understanding of inclusive design, accessibility and ethical researchAbility to work with ambiguity and help shape research priorities in a busy product environmentDesirable: local government or local authority experienceDesirable: wider public sector product or service experienceDesirable: experience with Figma or similar prototyping and wireframing toolsDesirable: experience with Pendo or similar product analytics toolsDesirable: knowledge of WCAG accessibility standards Responsibilities: Plan and run user research across discovery, alpha, beta and live phasesConduct user interviews, usability testing, user groups, workshops and secondary researchWork with Product and Engineering teams to turn research findings into clear, actionable recommendationsCreate research plans, discussion guides, scripts, personas, user journeys and user needsSupport usability testing through wireframes and prototypes, or work closely with designers on thesePresent research findings to product teams, technical teams and wider stakeholdersChampion inclusive, ethical and user-centred research practicesHelp teams better understand users, their needs, behaviours and pain points Technologies: FigmaSupportUX UI Design More:
We are hiring an experienced User Researcher for a 6-month contract to support a product team delivering software used within the public sector. This is a hands-on role working closely with Product, UX, Engineering and customer stakeholders to understand user needs and ensure insight informs product development from discovery through to live service. The role is predominantly remote, with occasional travel to our UK offices and customer sites, including monthly travel to London. The rate is £500 to £600 per day inside IR35.
last updated 39 week of 2026