About this role
Salary: £43,000 - 83,000 per year
Requirements: Strong background in Voice technologies with experience in Cisco CUCM, Cisco UCCE, SIP, voice networking/VoIP and Microsoft TeamsStrong Voice troubleshooting and fault-finding experienceWider networking experience with a good understanding of LAN/WANNetwork troubleshooting and fault diagnosis experienceExperience with network monitoring and management tools such as SolarWindsGood understanding of network performance and connectivityDesirable experience with Cisco LAN/WAN, firewalls (Cisco, Check Point or Palo Alto), Cisco ISE, 802.1X/MAB, Cisco Wireless and other Cisco networking technologiesAbility to work independently and collaboratively with colleagues, users, suppliers and third partiesWillingness to participate in a 24-hour on-call and out-of-hours rota, typically one week in four Responsibilities: Configure, install, maintain and reconfigure network and voice hardware and softwareSupport and troubleshoot Cisco CUCM, Cisco UCCE, SIP and Microsoft Teams environmentsInvestigate, diagnose and resolve voice and network incidents within agreed SLA tolerancesTroubleshoot network connectivity, performance and infrastructure issuesSupport the planning, installation, upgrade, operation and maintenance of LAN and WAN environments supporting data and voice servicesCarry out network surveys to establish connectivity and infrastructure requirementsUse network management and monitoring tools to investigate issues and monitor network performanceUse tools such as SolarWinds to collect network load and performance statistics and produce routine reportsInstall and remove hardware and software in accordance with agreed procedures and standardsMaintain accurate configuration and asset management records following hardware and software changesCarry out defined system backup and restoration activities where requiredWork with internal teams, users, suppliers and third parties to investigate and resolve technical issuesSupport escalated incidents and provide first-level technical support where requiredIdentify opportunities to make better use of existing network and voice infrastructureAssist with more complex technical problems, working with experienced colleagues and external specialists where necessary Technologies: CiscoHardwareSupportLANNetworkSecurityC++Firewall More:
We are a small, highly skilled technical team offering an exciting opportunity to broaden your technical skills and grow your career as a Voice & Network Engineer. This role gives you the chance to expand beyond your existing Voice expertise into networking and data networking, with hands-on exposure across LAN/WAN, network monitoring, security, wireless and Microsoft Teams. Working in a collaborative environment means no two days are the same, and you will have the opportunity to take ownership, contribute to a variety of technical challenges and learn from experienced colleagues while building a broader technical skill set.
last updated 37 week of 2026