About this role
Salary: £40,000 - 42,000 per year
Requirements: Experience in Capacity Management, Service Management, or Service Performance within complex IT environments.Strong understanding of SIAM principles and managing services across multiple suppliers.Ability to analyse capacity, utilisation, performance, and demand data to identify trends, risks, constraints, and optimisation opportunities.Experience producing capacity forecasts and service performance reports, and presenting insights to technical and business stakeholders.Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks. Responsibilities: Own the end-to-end Capacity Management process across a multi-supplier service environment, ensuring service capacity meets current and future business requirements.Monitor, analyse, and report on service capacity, utilisation, performance, trends, risks, and constraints, identifying opportunities for optimisation.Drive proactive capacity planning, forecasting demand and ensuring services can support business growth, change, and future requirements.Work with suppliers to investigate capacity-related issues, manage risks, dependencies, and bottlenecks, and deliver sustainable performance improvements.Support service design, change, and governance activities by providing capacity planning, performance management, and scalability expertise.Produce capacity reports, forecasts, dashboards, and service insights, and drive continual improvement initiatives focused on capacity optimisation, performance efficiency, and operational excellence. Technologies: SupportITILITSM More:
We are hiring a SIAM Capacity Analyst in Manchester, offering a salary of £40,000–£42,000 plus benefits. The role focuses on monitoring, governing, analysing, and optimising service capacity and performance across a multi-supplier environment.
last updated 39 week of 2026