About this role
Salary: £35,000 - 35,000 per year
Requirements: Demonstrable skills and experience in the use of records management policy and practices.Technical in-depth knowledge and experience in managing and maintaining digital document management systems (e.g. Office 365, SharePoint Online, Repstor and Sharegate).Experience of configuration and the use of system/database administrative tools is desirable.Excellent computer literacy, and previous use of Microsoft Office (Word, Excel, Access) and e-mail.Experience of designing and delivering face-to-face or Skype training.Experience of providing excellent customer focus in delivering services.An understanding of the legislation or compliance that governs the way we manage records.Essential Welsh language level: A2 - Elementary level. Responsibilities: Provide ITIL resolver service for our document management systems, dealing with complex technical support incidents using high-level knowledge and ITIL principles.Manage and configure our corporate document management systems, legacy drives and archives, including access permissions, restrictions, changes to the corporate file plan, and bespoke SharePoint solutions.Disseminate, promote, publicise and implement policy, guidance, procedures and best practice.Write and update digital records guidance notes and how to resources for users.Interpret business user needs and relevant information legislation when producing technical guidance.Plan, design and lead training in the use of our document management systems, including refresher workshops, webinars and induction for new staff.Advise staff across all departments on records management issues to help us comply with information legislation and manage information efficiently.Assist the Departmental Records Officer and records management specialists with continuous improvement projects and implementation of new tools or ways of working, such as digital preservation and digital continuity.Undertake health and safety duties and responsibilities appropriate to the post.Support our Equal Opportunities and Diversity Policy and your own development through your personal development plan.Carry out any other reasonable duties commensurate with the grade of the role. Technologies: ExcelSupportITILOffice 365SharePoint More:
We are Natural Resources Wales and we support flexible working. You will be contracted to the nearest NRW office to your home, and a suitable hybrid working pattern will be agreed on appointment. Any regular face-to-face meetings or training will be planned in advance. Interviews will take place through Microsoft Teams. This role offers benefits including a Civil Service Pension Scheme with employer contributions of 28.97%, 28 days annual leave rising to 33 days, generous leave entitlements, commitment to professional development, health and wellbeing benefits and support, and a weekly wellbeing hour. We are a bilingual organisation that complies with Welsh Language Standards, and we encourage and support staff to learn, develop and use their Welsh language skills. We are committed to equality of opportunity and positive action for under-represented communities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. Successful applicants will be subject to a satisfactory DBS check, and we are unable to offer visa sponsorship for this position.
last updated 39 week of 2026