About this role
Salary: £? - ? per year
Requirements: 3+ years of experience in Service Desk or Technical SupportHands-on M365 administration experience, including Entra ID, Active Directory, Intune, and PowerShellExperience with user access administrationExposure to audit or compliance work; experience in SOX-regulated environments is a plusITIL, CompTIA, or Microsoft AZ-900/AZ-104 certifications are desirableMacOS endpoint management experience using ABM, and end-device configuration experience Responsibilities: Act as an escalation point for Tier 1, resolving complex hardware, software, and network issuesSupport M365, Entra ID, Exchange Online, Intune, and TeamsExecute SOX controls and maintain audit-ready evidenceSupport audit cycles, walkthroughs, and control testingPerform root cause analysis and incident and problem managementSupport onboarding and offboarding Technologies: Active DirectoryHardwareSupportITILmacOSNetworkPowerShell More:
Were hiring a Service Desk Engineer for a business-critical IT function. The role goes beyond standard Tier 2 support: youll own SOX ITGC execution, including user provisioning, deprovisioning, and access reviews, and act as a key point of contact for internal and external audits. The position is based in London, hybrid, with four days per week on-site. We offer a permanent salary of £50,000 or a contract rate of £250–£300 per day.
last updated 39 week of 2026