About this role
Salary: £? - ? per year
Requirements: 1–3 years of experience in a Service Desk, Help Desk, or IT Support roleExperience with ITSM tools such as ServiceNow, Jira Service Management, Freshservice, or similarWindows 10/11 and Microsoft 365 support experienceExposure to Active Directory, Entra ID, Exchange Online, and endpoint managementITIL Foundation or relevant technical certifications are a plus Responsibilities: Log, categorise, prioritise, and manage incidents through an ITSM platformProvide first-line troubleshooting for hardware, software, network, and application issuesManage user account administration, including password resets, access requests, and onboardingProvide customer support across phone, email, chat, and self-service channelsMaintain knowledge articles and contribute to continuous improvementMeet SLAs and KPIs, participate in shift rotations, and support major incidents Technologies: Active DirectoryHardwareSupportITILITSMJIRAMicrosoft 365NetworkServiceNowWindowsOffice 365 More:
Were hiring a Service Desk Analyst to be the first point of contact for IT support, resolving incidents and service requests efficiently while maintaining a high standard of customer service. This is a hybrid role based in London, available on a permanent or contract basis. The salary is up to £35,000, or the contract rate is £200–£250 per day.
last updated 39 week of 2026