About this role
Salary: £60,000 - 65,000 per year
Requirements: Experience in application, IT or technical support.L1/L2/L3 application support experience.Strong troubleshooting and problem-solving skills.Experience supporting business applications and users.Understanding of databases and data management.Experience gathering requirements and resolving system issues.Experience working with vendors or SaaS providers.Strong communication and organisational skills.Experience with systems integration, automation or transformation.Knowledge of document management systems.Experience with systems administration, security or disaster recovery.Experience producing reports or dashboards.Experience maintaining technical documentation. Responsibilities: Support core business applications and ensure business continuity.Provide application support and escalate complex L2/L3 issues.Troubleshoot application, database and system issues.Work with business teams to understand and resolve requirements.Support application integration, automation and process improvements.Support databases, master data and operational reporting.Support document management and content workflows.Contribute to application projects, including testing and implementation.Manage software vendors, SaaS providers and service partners.Support access, licensing, security and disaster recovery.Maintain system documentation and architecture diagrams.Identify opportunities to improve processes and reduce manual work. Technologies: SupportSecurity More:
We are an established organisation offering an excellent opportunity for an Applications Support Engineer to join our team in Maidenhead with a hybrid working pattern. We provide support across core business applications and work closely with internal teams and third-party providers to keep systems effective and reliable. This role offers the chance to support Level 1 issues, manage Level 2/3 escalations, and contribute to application improvements and transformation projects.
last updated 39 week of 2026