About this role
Salary: £30,000 - 36,000 per year
Requirements: Experience working on an MSP helpdesk supporting multiple clientsSkills in Microsoft 365, Azure, Active Directory, and Windows ServerBasic understanding of networking, including IP addresses and routingExcellent troubleshooting and problem-solving skillsAbility to obtain an enhanced DBS check Responsibilities: Manage first- and second-line service tickets in line with SLAs, keeping customers informedMonitor and maintain client infrastructure and systems, responding proactively to alertsProduce and implement change requests for internal and external requirementsSupport project handovers to service delivery for day-to-day support Technologies: Active DirectoryAzureSupportMicrosoft 365WindowsOffice 365Cloud More:
We are recruiting an engineer for our long-term clients helpdesk team. This is a Monday-to-Friday role based at their office in the Amersham area, supporting multiple clients in an MSP environment. The position offers an opportunity to grow and develop. By applying, you agree that Fortis Recruitment Solutions may store your data and contact you about this or other suitable vacancies; you can refer to our privacy policy for information about how your data is used and stored, and you may request its removal through our website.
last updated 39 week of 2026