About this role
Salary: £35,000 - 40,000 per year
Requirements: At least 2 years experience in an internal IT team or MSP environmentStrong technical experience supporting macOSAdvanced knowledge of Google WorkspaceGood working knowledge of Okta or another identity management platformExperience developing or adapting onboarding and offboarding workflowsKnowledge of Jamf or similar MDM platformsUnderstanding of endpoint security and identity/access management principlesStrong troubleshooting and general IT infrastructure knowledgeExperience working within SLAs and structured service management environmentsExcellent written and verbal communication skillsExperience or certifications across macOS, Jamf or Okta would be advantageous Responsibilities: Provide 2nd line technical support, managing incidents and requests within agreed SLAsAdminister macOS, Google Workspace and Okta environmentsManage and optimise Joiner, Mover and Leaver (JML) workflowsSupport endpoint management and security platforms including Jamf and SentinelOneManage ticket queues through ITSM platforms such as ConnectWise and FreshserviceTroubleshoot escalated technical issues and coordinate with third-party suppliers where requiredProactively identify technical risks and implement appropriate solutionsCarry out root cause analysis for recurring incidents and produce incident reportsComplete regular MDM compliance reviews and coordinate remediation activitySupport service reviews using SLA and KPI data to identify opportunities for improvement Technologies: SupportITSMmacOSSecurity More:
We are a growing technology and managed services organisation hiring a 2nd Line IT Support Engineer for a London-based customer environment. This is a permanent, full-time hybrid role with a salary of up to £40,000 plus a 20% monthly bonus. We offer private healthcare, a pension, an employee share plan, 25 days annual leave plus additional benefits, life assurance, income protection, mental health and wellbeing support, a cycle-to-work scheme, discounted gym membership, and travel loan and financial wellbeing support. You will join a small, dedicated engineering team supporting a predominantly macOS environment with a strong focus on Google Workspace, Okta, Jamf and endpoint security, working closely with engineers, service management teams, account stakeholders and third-party suppliers to deliver a consistent and high-quality service.
last updated 39 week of 2026