About this role
Salary: £28,000 - 28,000 per year
Requirements: Minimum 1 year of commercial experience in a 1st Line role providing technical support to a range of clientsBasic networking knowledge, including TCP/IP and DNSServer administration experience, including user accounts, admissions and permissionsUnderstanding of MS 365Understanding of MS SharePointGood understanding of Windows ServerExcellent communication skills and confidence working with colleagues, clients and third parties at all levelsAbility to work independently and as part of the wider teamHigh-level customer service skills, with the ability to manage clients effectively while prioritizing tasksAccess to own vehicle due to the nature of the role Responsibilities: Act as the first point of contact for clients with technical queriesWrite and update user and system documentationManage technical tickets and escalate to senior engineers when necessaryWork on day-to-day support tasks and ad-hoc project workProvide consistent, high-level communication and customer service to clients over the phone and via email Technologies: SupportSharePointTCP/IPWindowsOffice 365 More:
We are a leading business in the IT sector and a thriving MSP that is recognised as a leader in our field. We are growing quickly due to a busy period and business growth, and we are looking for a strong 1st Line Engineer to join our experienced team on a full-time, permanent basis. You will join a knowledgeable and successful team with the opportunity to learn, grow and develop your IT career. CVs are being reviewed now for immediate consideration.
last updated 32 week of 2026