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2nd Line Engineer - London @ James Frank Associates

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About this role

Salary: £35,000 - 35,000 per year

Requirements: A minimum of 3 years experience in a similar IT-related roleMSP experience is advantageous, although not essentialExperience providing a high level of technical support to a range of clientsWindows Server 2012–2022 experienceWindows Desktop 7/11 experienceOffice 365 knowledgeNetworking ability, including DNS, routing, and switchingVMware experienceAzure experienceActive Directory experience Responsibilities: Resolve daily tickets from clients, including software troubleshooting, installs and updates, and hardware faultsAttend client sites when required to fix onsite faults and hardware issuesProvide a high level of technical support to clients while maintaining excellent customer serviceWork on a mixture of day-to-day support and project workAct as the go-to person for questions or queries from other engineers Technologies: Active DirectoryAzureHardwareSupportOffice 365VMwareWindowsCloud More:

We are a leading MSP experiencing an exciting period of growth and are expanding our engineering team. We are seeking a 2nd Line Engineer on a full-time, contract basis for an initial 6 months. This is a fully remote role, with occasional client site visits when required. We offer the opportunity to work with a varied client base in a supportive environment where you can learn, develop, and progress your skills while contributing to both day-to-day support and project work.

last updated 32 week of 2026

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