About this role
Join a fast-growing customer support business where your compassion and communication skills will make a genuine difference to customers' lives.
FindCore are thrilled to be assisting a fast-growing customer support business with the recruitment of a Customer Success Representative.
Permanent position. This is a fully office-based role in Altrincham. Monday to Friday, Permanent.
This is a volume telephone role supporting predominantly older customers process applications. The right person will be confident on the phone, comfortable working at pace and, above all, patient, compassionate and genuinely good with people.
Salary
Competitive salary + bonus structure of up to £5,000 + overtime opportunities
Additional overtime is available, including enhanced rates for Saturdays (don't need to work any overtime, it's just an option)
Key Responsibilities
Handle a high volume of inbound and outbound customer calls each daySpeak with new enquiries and understand each customer's individual circumstancesExplain the company's service clearly, patiently and professionallySupport older customers who may need additional reassurance or time on the telephoneQualify enquiries and book appointments with the Claims TeamMaintain contact with existing customers throughout their journeyKeep customer information and CRM records accurate and up to dateDeliver excellent service without using a hard-sell approach Skills & Experience
Previous experience in a telephone-based sales, customer service, call handling, contact centre or sales or similar role is preferredCommercial AcumenStrong telephone manner with the ability to explain information clearly and simplyAble to build trust and rapport quicklyPrevious experience within insurance, financial services, healthcare or another customer-focused environment would be advantageous but is not essential What's on Offer
Genuine progression opportunities as the company growsOvertime availableOpportunity to join a business experiencing significant growth and increasing customer demandRewarding role where the service provided can make a genuine difference to customers and their families For further information on this opportunity, please apply.