About this role
Salary: £61,000 - 101,000 per year
Requirements: We require strong engineering leadership experience delivering enterprise platforms in large-scale, regulated environments.We require deep hands-on experience with Java, Spring Boot, APIs, microservices and integration engineering.We require a good understanding of CRM platforms and customer lifecycle processes, including Salesforce or equivalent CRM solutions.We value experience with marketing technology platforms such as Salesforce Marketing Cloud, Adobe Campaign, Adobe Experience Platform, Marketo, HubSpot or equivalent solutions.We require the ability to balance hands-on technical leadership with people management, stakeholder engagement and delivery accountability.We value a high-level understanding of PBWM and CLM domains, including onboarding, KYC/CDD, client servicing and client engagement journeys.We value experience with Salesforce CRM, Financial Services Cloud and customer data platforms.We value a strong understanding of customer data management, CRM integrations and marketing automation.We value experience driving platform modernisation, cloud adoption and operational resilience initiatives.We value knowledge of AI-enabled CRM, personalisation and digital client engagement capabilities.We expect broad, comprehensive knowledge of how the function integrates with the business division and Group, along with current industry, sector and market insight.We expect advanced analytical and interpretative skills to solve problems and design solutions in complex or sensitive situations. Responsibilities: We expect you to lead and develop high-performing engineering teams, providing technical guidance, mentorship and support while fostering engineering excellence, innovation, accountability and a high-performance culture.We expect you to own and execute the engineering roadmap for our CRM and Client Engagement platforms, aligning CRM, marketing and customer data capabilities with PBWM CLM strategy.We expect you to drive the design and delivery of scalable Java-based services, APIs and integration frameworks connecting CRM, marketing and enterprise platforms.We expect you to maintain significant technical engagement through architecture design, technical governance, engineering reviews and resolution of complex delivery challenges.We expect you to collaborate with Product Owners, Marketing teams, Business SMEs, Architects, Operations and other stakeholders to translate business requirements into secure, scalable, client-centric technical solutions.We expect you to oversee timelines, team allocation, risk management and task prioritisation to deliver solutions within scope, time and budget.We expect you to mentor team members, support their professional growth, conduct performance reviews, provide actionable feedback and identify opportunities for improvement.We expect you to evaluate and improve engineering processes, tools and methodologies to increase efficiency and team productivity.We expect you to enforce technology standards, facilitate peer reviews and implement robust testing practices.We expect you to manage a business function and contribute to function-wide strategy, policy and procedures, including the planning and delivery of complex, critical strategic projects.We expect you to manage the direction of a large team or sub-function, lead other people managers and embed a performance culture aligned with our values. Where acting as an individual contributor, we expect you to lead organisation-wide projects and serve as a deep technical expert and thought leader.We expect you to train, guide and coach less experienced specialists and provide information that informs long-term profitability, organisational risk and strategic decisions.We expect you to advise senior functional management and committees, influence decisions beyond your function, and contribute to function-wide strategic initiatives.We expect you to manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function, and escalate policy or procedure breaches appropriately.We expect you to foster compliance, ensure regulations are observed and support processes that facilitate adherence. We also expect you to monitor and, where appropriate, influence the external environment on our behalf.We expect you to exercise management authority in significant decisions and recommendations, negotiate with and influence senior stakeholders, serve as a principal contact for key clients and counterparts, and act as a spokesperson for the function and business division when mandated.We expect all senior leaders to demonstrate our LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, and Develop others. All colleagues are expected to demonstrate our Values of Respect, Integrity, Service, Excellence and Stewardship, and our Mindset to Empower, Challenge and Drive. Technologies: AICloudCRMHubSpotSupportJavaLESSMarketingSalesforceSpringSpring Bootmicroservices More:
We are seeking an Engineering Director for CRM Platforms to lead engineering delivery for CLMs CRM and Client Engagement platforms within PBWM. Our role focuses on building and evolving client relationship management, marketing and engagement capabilities that support client acquisition, onboarding, servicing and relationship growth. You will provide deep technical leadership while shaping platform strategy and partnering across Product, Operations, Architecture, Marketing and Risk. The role sits within Barclays, where our Values and leadership behaviours guide how we work and deliver.
last updated 39 week of 2026