About this role
Salary: £40,000 - 45,000 per year
Requirements: Previous experience in an IT support, service desk or desktop support positionStrong knowledge of PCs, printers, Microsoft environments and Office applicationsExperience supporting mobile devices, particularly iPhonesAn understanding of user onboarding, offboarding and access managementExperience with device inventory and IT asset managementExposure to SAP or another ERP platform would be beneficialPrevious experience supporting a retail, multisite or similarly fast-paced business would be advantageousStrong communication and relationship-building skillsThe ability to manage a high volume of requests and work to tight deadlinesA qualification in Computer Science or a related subject, or equivalent practical IT experience Responsibilities: Providing first and second-line technical support to usersManaging support requests through telephone, email and ticketing systemsTroubleshooting issues across PCs, printers, mobile devices and business applicationsPreparing, configuring and maintaining hardware and softwareSupporting Microsoft environments and Office applicationsManaging device inventory and maintaining accurate asset recordsCoordinating hardware, software and equipment ordersCompleting user onboarding and offboarding activitiesEscalating more complex technical issues to the appropriate teamsSupporting colleagues across the head office and wider retail estateWorking closely with the IT Manager to maintain reliable day-to-day IT operations Technologies: ERPHardwareSupportMobileSAP More:
We are partnering with an established retail business to recruit an IT Support Specialist for our Central London head office. This is a hands-on role supporting users across the head office and wider retail estate, working closely with our IT Manager to provide responsive technical support, maintain hardware and software, manage business devices and ensure colleagues receive a consistently high level of service. The role is based in Central London, with a working pattern of five days per week onsite, and offers a salary of £40,000 to £45,000.
last updated 39 week of 2026