About this role
Salary: £45,000 - 50,000 per year
Requirements: 3+ years of CRM administration or systems experienceGood SQL knowledge, ideally able to build queries from scratchExperience supporting sales, customer or enquiry-based CRM systemsStrong Excel and reporting skillsExperience with Power BI, Tableau or similarConfidence troubleshooting system issuesExcellent communication skills with non-technical usersA calm, positive approach when working under pressureExperience within retail, retail sales, self-storage, property, leisure or another multi-site customer business would be particularly relevantKnowledge of PHP, IIS, APIs or SQL Server would be useful Responsibilities: Support and maintain our in-house CRM platformTroubleshoot bugs, system issues and user queriesBecome a key point of contact for teams across multiple locationsImprove CRM workflows, forms and customer enquiry processesSupport integrations, upgrades, testing and data migrationsWrite and run SQL queriesMonitor and improve data qualitySupport reporting across sales, marketing and operationsBuild and maintain dashboards using Power BI or TableauAnalyse enquiry, conversion, customer and revenue performanceWork closely with CRM, data, commercial and operational teams Technologies: CRMExcelSupportMarketingNetworkPHPPower BISQLTableau More:
We are a growing multi-site business recruiting for a CRM and Analytics Specialist to take ownership of the day-to-day performance of our in-house CRM platform. This is a 70% CRM and 30% analytics role, working alongside experienced CRM and data specialists. We support users across a national store network and offer a collaborative team environment with gradual ownership as your knowledge develops. The role is based in Central London with hybrid working, full-time, 4 days per week in the office, and a salary of up to £50,000 plus benefits.
last updated 35 week of 2026