About this role
Salary: £28,000 - 32,500 per year
Requirements: Previous IT support experience in a business, education, service desk, managed services or similar environmentGood knowledge of Windows PCs, common business applications and Microsoft 365Experience with Microsoft Intune, Entra ID, SharePoint or cloud-managed devicesUnderstanding of networking, wireless systems, filtering, backup or cybersecurityMethodical troubleshooting and clear communication with non-technical usersStrong customer service, organisation and written communication skillsAbility to work independently at customer sites with good attention to detailFlexible availability across the working dayFull UK driving licence and our own vehicle or willingness to acquire one for this roleWillingness to travel between customer sitesWillingness to complete required safeguarding and background checksExperience supporting schools, academies or multi-site customersExperience using ticketing, remote monitoring or professional services automation platformsMicrosoft certifications or other relevant technical qualificationsAwareness of safeguarding responsibilities within education Responsibilities: Deliver scheduled onsite support visits and assist teaching, administrative and leadership staffDiagnose hardware, software, account, printing, connectivity and classroom technology issuesSupport Windows devices, iPads, Microsoft 365, Teams, OneDrive, SharePoint, Entra ID and IntuneTroubleshoot wired and wireless networks, servers where applicable, printers, backups and filtering or safeguarding technologyLog, own and progress tickets with accurate notes, time entries and customer updatesAct as a key IT contact for allocated schools and build trusted stakeholder relationshipsPrepare equipment and support rollouts, classroom refreshes, maintenance, network upgrades and cloud projectsManage onsite time, maintain documentation and communicate when priorities changeIdentify recurring issues, technical risks and improvement opportunities Technologies: CloudHardwareSupportMicrosoft 365Microsoft IntuneNetworkSharePointWindowsOffice 365 More:
We are offering a varied, hands-on IT support role providing onsite support to schools and education customers across Swindon, Wiltshire and Gloucestershire, with regular travel within approximately a 35-mile radius. This is a permanent, full-time position based in Swindon, working 37.5 hours per week Monday to Friday with flexibility across the full working day to meet scheduled school and customer commitments. We offer a structured development plan with formal training, coaching and shadowing, development in Microsoft 365, cloud services, networking and customer support, at least two relevant training or development activities each year, approximately half a day per month for planned formal training during working hours subject to customer coverage, annual safeguarding training, opportunities to shadow senior engineers and support wider infrastructure and cloud projects, and progression opportunities as technical capability and customer ownership develop. This role requires an Enhanced DBS Check.
last updated 39 week of 2026