About this role
Salary: £30,000 - 33,000 per year
Requirements: Previous experience in a 1st/2nd Line or 2nd Line IT support roleMSP experience would be idealStrong experience supporting Windows 10/11 environmentsGood working knowledge of Microsoft 365 and its core servicesExperience with Active Directory and/or Microsoft Entra IDA good understanding of networking fundamentals, including DNS, DHCP, TCP/IP and VPNsExperience troubleshooting hardware, software and connectivity problemsExperience working to SLAs and prioritising a busy support queueExperience supporting Mac devicesA customer-focused approach with the ability to explain technical issues clearly to non-technical usersEffective communication skills with people at all levelsAbility to work independently while contributing effectively as part of a teamWillingness to learn new technologies and work across different client environments Responsibilities: Provide 2nd Line support to a diverse range of clients across different systems, environments and business sectorsTake ownership of escalated incidents and service requests through to resolutionWork within agreed SLAs and customer service expectationsResolve hardware, software, operating system, network and user-access issuesProvide support for Exchange Online, Outlook, Teams, SharePoint and OneDriveTroubleshoot user accounts, permissions and access within Microsoft Entra ID and Active DirectorySupport Windows 10/11 desktops, laptops, Mac devices and other end-user equipmentTroubleshoot TCP/IP, DNS, DHCP, Wi-Fi, VPN and general connectivity issuesComplete backup checks and remediate failed backup jobsAssist with the deployment, configuration and maintenance of PCs, laptops, peripherals and other IT equipmentKeep client documentation, technical notes and knowledge bases up to dateAssist with migrations, upgrades, deployments and system improvementsProvide technical guidance and support to 1st Line colleagues where appropriate Technologies: Active DirectoryHardwareSupportMicrosoft 365NetworkSharePointTCP/IPVPNWindowsOffice 365ICT More:
We are a growing Managed Service Provider team offering an exciting full-time, permanent opportunity for an experienced 2nd Line IT Support Engineer in Redditch, Worcestershire, West Midlands. This role offers a salary of £30,000 to £33,000 per annum depending on experience, plus benefits including 23 days holiday (including your birthday and 2 days at Christmas) plus Bank Holidays, a company NEST pension, and training and professional development opportunities. You will work Monday to Friday, 09:00 to 17:30, supporting a diverse client base across varied technologies and business sectors while contributing to client projects, migrations, upgrades and improvements.
last updated 33 week of 2026