About this role
Salary: £24,000 - 32,000 per year
Requirements: Previous customer-facing experienceExperience supporting Windows Desktop, Microsoft 365 and Active DirectoryAdvanced knowledge of the Microsoft suite of productsExperience using a ticketing systemBasic understanding of networking, including TCP/IP, firewalls, routers and switchesClear communication skills and the ability to explain technical informationA team-focused approach, ownership of tasks and a proactive attitude to improving processesPassion for IT and problem solvingDesirable: previous experience working within a managed service provider environmentDesirable: Microsoft 365 FundamentalsDesirable: ITIL knowledge or certificationDesirable: CompTIA IT Fundamentals+ (ITF+)Desirable: customer service training Responsibilities: Act as the first point of contact for IT support queries by phone and through a ticketing system, manage multiple tickets and work to agreed SLAsProvide first-line remote technical support, troubleshoot issues and escalate when neededManage installations, user account changes and updatesComplete daily and weekly security, system health and backup checksContribute to and improve the knowledge-base systemAssist project engineers with a variety of client projectsProvide customers with basic technical training and guidanceContact third-party vendors when requiredAttend client sites when required Technologies: Active DirectorySupportITILMicrosoft 365SecurityTCP/IPWindowsOffice 365 More:
We are recruiting for a full-time, permanent IT Support Engineer / Service Desk Analyst to support managed-service clients across the UK. The role offers varied support and project exposure, working closely with technical colleagues to help clients stay productive and maintain a high standard of service. It is hybrid, based in Taunton, Somerset, with three days in the office and two days from home. The salary is £24,000–£32,000 per annum, depending on experience, plus benefits. Benefits include 25 days holiday plus bank holidays, training and development opportunities, advancement opportunities, a charity or volunteering day, a contributory pension scheme, health and wellbeing support, an employee discount platform, team activities and prizes, and free onsite parking. The role may also include opportunities to work remotely at times.
last updated 41 week of 2026