About this role
Salary: £26,000 - 26,298 per year
Requirements: Previous experience in an IT support role and/or experience with IT ticketing systemsGeneral knowledge of service and application delivery, preferably with successful service level agreement accomplishmentsUnderstanding and preferably experience of ITIL processes and service delivery software is advantageousGood knowledge of IT technologiesA good analytical mind, able to tackle a problem from different angles and make decisions quicklyExcellent interpersonal skills and team-orientatedAbility to conduct and direct research into IT issues and products as requiredAbility to present ideas in user-friendly languageHighly self-motivated and directed with keen attention to detailEvidence of analytical, evaluative, and problem-solving abilitiesAbility to effectively prioritise and execute tasks in a high-pressure environment is advantageousStrong customer service orientation Responsibilities: Provide technical support in line with service level agreements (SLAs)Troubleshoot and resolve IT issues, escalating when necessaryMaintain IT hardware, software, and asset managementEnsure IT services are available during core operational hoursIdentify and suggest permanent solutions for recurring issuesMonitor and maintain IT systems to improve performanceMaintain accurate records of service tickets, incidents, and resolutionsEnsure adherence to IT security policies and corporate proceduresManage IT documentation and ensure it remains up to dateBe the first point of contact for IT-related queriesProvide technical support to customers via phone, email, and in personDiagnose basic IT issues and escalate more complex problems Technologies: HardwareSupportITILLANNetworkSecurity More:
We have been driven since 2005 by a commitment to revolutionise the support we provide to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, with a focus on exceptional technical support and customer service across GDPR-compliant guest Wi-Fi, SD WAN networks, managed Wi-Fi/LAN infrastructure, broadband and leased lines, network security, PCI consultancy, and structured cabling. The role is based in our Head Office in Wigan, and you will also be required to work on site at our customers locations. Working hours are Monday to Friday on a shift basis between 7am and 6pm. Youll be joining a dynamic and passionate team with a collaborative work environment, a competitive compensation package, and the opportunity to make a real impact on our success. We offer an environment where you can be yourself, work closely with colleagues, and help deliver innovative ideas and impressive results for our customers.
last updated 39 week of 2026