About this role
Salary: £29,000 - 30,000 per year
Requirements: Fluent French and English (spoken and written)Strong communication and customer service skillsA calm, professional, and problem-solving mindsetGood attention to detailWillingness to learn and develop technical skillsConfidence speaking with customers and building rapportPrevious customer service, hospitality, retail, or call centre experience is desirable but not requiredInterest in technology, IT, or networking is desirable but not required Responsibilities: Provide friendly and professional support in French and EnglishHelp customers by answering queries and guiding them through basic troubleshooting stepsMonitor systems and respond to alerts or incidents quicklyInvestigate issues and gather information to identify possible causesEscalate more complex technical problems to specialist engineers when requiredKeep customers updated throughout the resolution processEnsure all incidents are logged accurately and managed within agreed service levelsBuild our technical knowledge through ongoing training and development Technologies: SupportNetwork More:
We are Evolve, a dynamic and passionate team committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our companys success. We have created a workplace where you can be yourself and give your all, work closely with colleagues, out-think the competition, and deliver innovative ideas and impressive results for our customers. This is an opportunity to be effective in a fast-paced, supportive environment, and strong performance will take you far. We are an Equal Opportunity Employer.
last updated 37 week of 2026