About this role
Salary: £20,000 - 23,000 per year
Requirements: We are ideally looking for someone who has recently completed a Modern Apprenticeship in IT Support, or has over one year of relevant work experience in the IT industry.We prefer applicants with prior experience working in an MSP environment.You should have experience supporting the Microsoft ecosystem, including desktops, servers, Microsoft 365, and Azure.You should be comfortable with basic network troubleshooting.You should be hard working, highly organised, able to work to deadlines, and have great attention to detail.You should have a real interest in technology and proven troubleshooting abilities.You should be used to dealing with multiple end-user clients and varying priorities on a daily basis. Responsibilities: We assist the support desk by answering calls and live chats.We enter ticket notes accurately.We resolve 1st line issues and deal with client problems.We ensure relevant tickets are escalated when needed.We deliver excellent service to our varied client base.We support end-users within the Microsoft environment, including local desktops and servers, Microsoft 365, and Azure.We work in a fast-paced team environment with multiple priorities. Technologies: AzureSupportMicrosoft 365NetworkOffice 365Cloud More:
We are a well established MSP based in Edinburgh City Centre, offering a full-time, permanent office-based role working Monday to Friday, 9am to 5pm. We offer a competitive salary based on experience and technical ability, along with opportunities to progress and specialise. We place a high value on staff mentoring and career development, supported by regular mentoring and career development reviews, 12 training days per year, 6 charity days per year, a LinkedIn Learning account, and private health insurance. We provide a flexible and caring work environment for someone looking to grow within a busy and supportive team.
last updated 39 week of 2026