About this role
Salary: £25,000 - 32,000 per year
Requirements: We require at least 2 years experience in an IT support or service desk environment.We require at least 2 years customer service experience.We require strong customer service and communication skills.We require a professional and confident telephone manner.We require good troubleshooting and analytical skills.We require strong organisational and time management abilities.We require the ability to manage multiple support requests simultaneously.We require a positive, team-oriented approach.We require a willingness to learn and develop new technical skills.We require experience supporting most of the following: Windows 10/11, Microsoft 365, Active Directory / Entra ID, SharePoint, VoIP systems, mobile device setup and support, basic networking, macOS, printers and desktop hardware.We require the ability to commute to Edinburgh or relocate before starting.We require a full UK driving licence. Responsibilities: We act as the first point of contact for IT support queries.We log, manage, and update support tickets through the ticketing system.We troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts.We provide regular updates to customers regarding ticket progress.We escalate more complex technical issues where required.We work closely with colleagues to maintain service levels and response times.We assist with maintaining internal technical documentation.We identify recurring technical issues and highlight potential improvements.We provide first-line technical support to customers and help resolve day-to-day IT issues efficiently and professionally.We manage and prioritise our workload across phone, email, and ticketing systems while delivering a high level of customer service. Technologies: Active DirectoryHardwareSupportmacOSMicrosoft 365MobileSharePointWindowsOffice 365 More:
We are a growing IT services provider based in Edinburgh, offering a permanent, full-time office-based 1st Line Support Engineer role. We provide a supportive and collaborative working environment, ongoing training and development, exposure to a wide range of technologies and client environments, career progression opportunities, and a competitive benefits package. Benefits include a company pension, company events, free on-site parking, and sick pay. We support a varied client base across the UK and are looking for a friendly, motivated engineer who enjoys troubleshooting and working as part of a team.
last updated 29 week of 2026