About this role
*About Us* At Small Victory, our mission is simple: to be the best part of someone?s day. We focus on thoughtful hospitality, quality products, and creating meaningful guest experiences.
*The Role* We?re looking for an Assistant Store Manager to support daily operations, team performance, and service standards. This is a hands-on leadership role focused on delivering a consistent guest experience while supporting and developing a strong team.
*What You?ll Do*
* Support and maintain a high standard of guest experience across all shifts * Coach and develop Barista / Front of House staff and Shift Supervisors * Assist with hiring, training, scheduling, and team development * Monitor service flow, labour coverage, and step in during peak periods * Ensure accuracy, speed of service, and smooth daily operations * Maintain cleanliness, organization, and visual presentation standards * Ensure food safety and health standards are consistently followed
*What We?re Looking For*
* *Experience:* 2+ years supervisory or team leadership in a high-volume café or hospitality environment. * *Adaptability:* A strong ability to multitask, manage busy service periods, and keep a cool head. * *Versatility:* Confident execution across both bar and front of house operations. * *Communication:* Clear communicator with strong interpersonal and team leadership skills. * *Availability:* Flexible schedule required, including weekends.
*Why Join Us*
* *Competitive Tip Pool:* Shared equally among the FOH team * Comprehensive health and dental benefits. * Opportunity to grow into higher leadership roles within a celebrated local brand. * Work in a fast-paced, team-driven environment focused on quality and great guest experiences. * Discounts on our award-winning coffee, bread, and pastries!
Job Types: Full-time, Permanent
Pay: $21.00-$24.00 per hour
Expected hours: 32.0 ? 40.0 per week
Benefits: * Dental care * Discounted or free food * Extended health care * Life insurance * Paid time off * Store discount * Vision care
Ability to commute/relocate: * Vancouver, BC V6H 3J8: reliably commute or plan to relocate before starting work (required)
Application question(s): * This role is full-time. What is your work availability? * Please list 2-3 dates and time ranges that you could do an in-person interview.
Experience: * Cafe/Hospitality leadership: 2 years (required)
Work Location: In person