About this role
Competition # : 49865 Department: Advanced Education Location: HALIFAX Type of Employment: Term Union Status: NSGEU - NSPG Closing Date: ¿29-Sep-26 ¿ (Applications are accepted until 11:59 PM Atlantic Time) About Us
The Department of Advanced Education (AE) has responsibility for universities, private career colleges and language schools, student assistance program, post-secondary accessibility services, as well as Research Nova Scotia and innovation sandboxes throughout the province. Within the department, the Student Assistance division delivers Nova Scotia's student financial assistance programs, including provincial loans and grants and the administration of Canada Student Loans and Grants for eligible Nova Scotia students. The division provides needs-based financial assistance to help reduce financial barriers for students who may otherwise be unable to pursue post-secondary education. Student Assistance operates in a high-volume, complex service delivery environment that assesses more than 28,000 applications annually and supports thousands of students each year through a portfolio of approximately $330 million in loans and grants. The division works within a system of legislation, eligibility policy, business systems, client service, appeals, quality assurance, privacy, audit requirements, and financial stewardship to ensure funding decisions are fair, accurate, timely, and accountable. Its work directly supports access to post-secondary education and contributes to affordability, student success, and stronger outcomes for Nova Scotia.
About Our Opportunity
As a Contact Centre & Assessment representative, you are part of the front-line team at Nova Scotia Student Assistance that supports the delivery of student financial assistance in a fast-paced service delivery environment. This position supports the Assessing and Client Services areas by assisting students, parents and guardians in understanding program requirements, application processes, and funding decisions. In this role you will provide responsive and professional client service through the contact centre (services by phone), email, and the department's secure MyPATH student portal accounts, while also reviewing and assessing loan and grant applications to support accurate and timely assessment of Canada and Nova Scotia student loan and grant funding. <span style=