About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Help desk. Consulting firm. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Manage incidents. Certificates, licences, memberships, and courses : Microsoft Certified Solutions Associate (MCSA). Microsoft certified solutions associate (MCSA). Computer and technology knowledge: Device drivers. Networking software. Networking hardware. Networking security. Intranet. Internet. Servers. MS Office. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Own vehicle. Valid driver's licence. Work conditions and physical capabilities: Attention to detail. Sitting. Combination of sitting, standing, walking. Own tools/equipment: Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Experience: 5 years or more. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits.