About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Help desk. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Certificates, licences, memberships, and courses : CompTIA Security+ Certification. Computer and technology knowledge: MS Active Directory. MS Windows. Transportation/travel information: Own vehicle. Willing to travel. Valid driver's licence. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Experience: 3 years to less than 5 years. Employment terms options: Morning. Day. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Group insurance benefits. Other benefits: Free parking available. Other benefits. Parking available.