About this role
Salary: £30,000 - 37,000 per year
Requirements: Strong experience supporting Windows OS and Microsoft 365Familiarity with enterprise collaboration tools like Teams and SharePointConfident with Active Directory, user administration, and group policiesNetworking fundamentals, including DNS, DHCP, and TCP/IPHands-on experience with ServiceNow, Jira Service Management, or similar ITSM platforms Responsibilities: Deliver 1st and 2nd line support across a busy, enterprise-level environmentOwn incidents from start to finish and drive quick, effective resolutionsSupport and guide junior engineersHelp improve processes, service quality, and team performanceAct as the go-to person for escalations and keep the service desk running smoothly Technologies: Active DirectorySupportITSMJIRAMicrosoft 365ServiceNowSharePointTCP/IPWindowsOffice 365 More:
We are partnering with a dynamic IT operation in Swindon offering a leadership position for an ambitious IT Service Desk Engineer. This is a 24/7/365 shift role working a 4 on 4 off pattern, giving you increased time for your other interests. We offer a supportive team, a clear route into leadership, hybrid working with 3 days in the office and 1 day at home, training and development, and exposure to enterprise-level technology in a varied, high-energy environment.
last updated 32 week of 2026