About this role
Client Success Agent at MerchantSpring. Location: Mexico or North America. Role: resolving tickets, educating clients, troubleshooting issues Requirements: 1-3 years in customer support or client success (eCommerce/SaaS preferred). Excellent written/verbal English, strong troubleshooting, SLAs and ticketing experience, ability to work remotely with substantial overlap to US Pacific Time. Category: Customer Service Seniority: Entry Level Tools: Intercom, HubSpot, Jira, Amazon Seller Central, Vendor Central, Walmart, Shopify Commitment: Full Time Workplace: Remote Languages: English