About this role
Client Success Agent at MerchantSpring. Location: Guatemala or North America. Role: responding tickets, troubleshooting issues, educating clients Requirements: 1+ years in customer support or client-facing roles; experience with eCommerce/marketplaces or SaaS; strong written and verbal English, troubleshooting, attention to detail, and ability to work independently in a remote environment. Category: Customer Service Seniority: Entry Level Tools: MerchantSpring, Intercom, HubSpot, Jira, Amazon Seller Central, Vendor Central, Walmart, Shopify Commitment: Full Time Workplace: Remote Languages: English