About this role
Client Success Agent at MerchantSpring. Location: Costa Rica or North America. Role: monitoring tickets, troubleshooting issues, educating clients Requirements: 1-3 years client support experience in eCommerce/SaaS; excellent written and verbal English; strong troubleshooting, documentation, and customer service skills; ability to work independently in a fully remote role with overlap to US Pacific Time. Category: Customer Service Seniority: Entry Level Tools: Intercom, HubSpot, Jira, Amazon Seller Central, Vendor Central, Walmart, Shopify Commitment: Full Time Workplace: Remote Languages: English