About this role
LOCATION ROLE SUMMARY Two offshore PACS Administrator FTEs activate at Y2 (Month 13) alongside the onshore Synapse Admin. The split covers 24/7 PACS monitoring once Infinite owns PACS administration. Synapse certification is the primary skills differentiator. KEY RESPONSIBILITIES • Provide Fujifilm Synapse PACS day-to-day administration during IST hours. • Troubleshoot DICOM connectivity, image routing, and retrieval issues. • Support Fuji VNA operations: archive operations, retrieval, lifecycle. • Maintain 24/7 PACS monitoring discipline with IST prime coverage. • Support Synapse-Cerner integration issues. • Triage Maclab and Epiphany interface issues. • Maintain ServiceNow queue discipline. REQUIRED TECHNICAL SKILLS Fujifilm Synapse Administration (required) Fujifilm Synapse PACS day-to-day administration. User and worklist management. Hanging protocol troubleshooting. DICOM Troubleshooting (required) DICOM troubleshooting: modality connectivity, image routing, retrieval. Fuji VNA Support (required) Fuji VNA support: archive operations, retrieval, lifecycle management. Image Routing (required) Image routing logic. PACS Gear management for modality connectivity. 24/7 Monitoring (required) 24/7 PACS monitoring discipline with IST prime coverage. Synapse-Cerner Integration (preferred) Cardiology Imaging Triage (preferred) Maclab and Epiphany interface triage. VIE external image exchange support. REQUIRED CERTIFICATIONS • [VERIFY] Fujifilm Synapse Administrator certification OR 3+ years Synapse production support (mandatory) • Cerner Millennium Foundations (mandatory) • ITIL 4 Foundation (mandatory) PREFERRED QUALIFICATIONS • SIIM CIIP • HL7 v2.x familiarity