About this role
– work with customer requests related to dedicated servers and infrastructure; – troubleshoot Linux operating systems and server-side services; – use the Linux terminal for diagnostics and routine administrative tasks; – identify common hardware, software and network problems; – work with monitoring systems and respond to server alerts; – collect technical data before escalating complex cases; – help maintain server availability and service stability; – communicate with customers and colleagues in written English; – follow internal documentation and technical procedures; – improve your understanding of networking, Linux and cloud technologies.