About this role
Your responsibilities Deliver technical support to customers by handling incidents and service requests through the ticketing system. Identify and troubleshoot issues affecting Linux servers, dedicated hardware, cloud platforms, storage systems, and network services. Use monitoring platforms, system logs, and diagnostic tools to investigate and resolve operational issues. Restore affected services and ensure the stability, availability, and performance of customer environments. Coordinate with data centre engineers when physical server maintenance or hardware replacement is required. Escalate complex technical problems to specialized engineering teams, providing complete technical findings. Communicate investigation progress and resolutions clearly to customers throughout the support process. Create and maintain technical documentation, share knowledge with the team, and contribute to continuous service improvement. Required skills and experience Two or more years of experience in Linux administration, infrastructure support, technical operations, hosting services, or a comparable role. Solid practical experience working with Linux operating systems, including Ubuntu, Debian, CentOS, or similar distributions. Confident use of the Linux command line for system administration, log analysis, process management, package installation, permissions, and file system operations. Good understanding of computer networking, including TCP/IP, DNS, routing, SSH, HTTP/HTTPS, ports, and firewall fundamentals. Familiarity with server architecture, storage technologies, RAID, and hardware diagnostics. Experience using ticketing platforms, monitoring systems, remote management tools, and log analysis solutions. Strong analytical thinking, attention to detail, and the ability to prioritize and resolve multiple technical issues efficiently. English proficiency at Upper-Intermediate (B2) level or above, with the ability to communicate effectively with customers and colleagues.