About this role
– processing technical requests from customers and internal teams; – supporting Linux servers based on Ubuntu, Debian and CentOS; – using Linux terminal commands for basic and intermediate troubleshooting; – diagnosing server hardware, software and network issues; – checking monitoring alerts and escalating critical incidents when needed; – analyzing logs and system information to understand the cause of a problem; – assisting with server administration tasks; – working with hosting, cloud and infrastructure-related tools; – communicating with customers in English by e-mail; – documenting your