About this role
– investigate and resolve advanced incidents related to servers, networks and infrastructure; – provide technical support for Linux servers and related services; – troubleshoot hardware failures, performance issues and operating system problems; – work with monitoring systems and react to alerts from server infrastructure; – analyze logs, network behavior and system metrics to identify the source of problems; – manage and maintain Linux environments using command-line tools; – support cloud, virtualization and hosting-related technologies; – communicate with customers and internal teams in written English; – prepare clear technical summaries, escalation notes and incident reports; – participate in improving support processes, documentation and troubleshooting standards.