About this role
– providing technical support for Linux-based server environments; – investigating customer-reported issues with servers and related services; – checking system logs, service status, resource usage and network connectivity; – diagnosing common server hardware, OS and network failures; – working with monitoring tools and responding to alerts; – performing basic server administration tasks; – using technical documentation and public resources to find solutions; – maintaining accurate notes in support tickets; – communicating clearly in English via e-mail; – escalating complex issues to Senior Support Engineers when required.